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Helpwing

Customer support for SaaS

Customer support software built for SaaS teams

Your customers probably do not care which support system you use — they want to ask a question and get an answer. Helpwing gives them two simple ways to do that: email and website chat. Both arrive as tickets in the same inbox.

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Unified inbox

One place for customer conversations

A customer emails your support address — it is a ticket. Someone opens the chat widget inside your app — that is a ticket too. Your team gets one workflow for both: receive, assign, reply, resolve.

See the customer, conversation history, assignee, status, priority, notes and tags without jumping between tools.

Website chat

Add live chat with one script

Helpwing is built for SaaS products, so installing the widget does not require another frontend project. Add the script to your application — that is enough to get started.

html
<script
  async
  src="https://api.helpwing.app/widget.js"
  data-project="pk_your_project_key">
</script>

Paste it before the closing body tag. The key comes from your own project.

  • Know who is asking

    For logged-in customers, identify the user and attach useful context such as their plan or account ID.

  • Context, not guesswork

    When a customer says "my webhook stopped working", your team already knows who they are talking to.

  • One script tag

    No build step, no dependency, no second frontend project to maintain alongside your product.

Email setup

Use your existing support email

You do not need to change how customers contact you. Start immediately with a Helpwing-provided email address, or forward an existing address such as support@yourcompany.com. If you want direct email delivery, connect your own support subdomain later.

Incoming messages become tickets, and replies go back to the customer over email.

For developers

Made for developers

Helpwing includes API access from the free plan. As your integration grows, use the REST API, scoped API keys and signed webhooks to connect customer support with the rest of your product.

Ticket, conversation and customer data can be read through the API too, not just the dashboard.

Getting started

Start small

You do not need an AI agent, a workflow builder and ten communication channels to answer your first customer. When support volume grows, move to a larger plan. Until then, just talk to your customers.

  • 1 agent
  • 1 project
  • 100 tickets/month
  • Email and chat
  • API access

Receive your first support ticket today.

Connect email or install the widget, invite your team, and start replying from one focused inbox.

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  • Free plan to start
  • Developer-friendly setup
  • Export your data anytime