Free tools
Free tools for customer support teams
Plan headcount, price your support, measure satisfaction and find out how much of your support an AI assistant could answer from your own docs. No sign-up, nothing to install.
Calculators and tests
- AI support testFind out how many customer questions an AI assistant could answer from your docs.Open the tool
- Support staffing calculatorHow many agents you need for live chat (Erlang C) or an email queue.Open the tool
- Cost per ticket calculatorWhat every support conversation costs you, with the breakdown.Open the tool
- AI support savings calculatorWhat answering repetitive questions automatically would save.Open the tool
- CSAT and NPS calculatorCustomer satisfaction and Net Promoter Score, with the margin of error.Open the tool
- SLA and business hours calculatorWhen a response is due, counting only business hours and days.Open the tool
Reply templates
Ready-to-send replies for the conversations every support team has: refunds, outages, angry customers, app store reviews, ban appeals and more.
Receive your first support ticket today.
Connect email or install the widget, invite your team, and start replying from one focused inbox.
- 21-day free trial
- Developer-friendly setup
- Export your data anytime