Free calculator
AI support savings calculator
Estimate how much an AI assistant that answers from your documentation would save: the conversations it takes, the hours it frees and the net saving after its own cost.
Net saving per month
$3,550
Conversations answered automatically
600
Agent hours freed
80
Per month.
Gross saving
$3,600
Return on the AI spend
71×
How the estimate works
Every conversation an assistant answers correctly is one your team does not handle. Multiply those by your cost per ticket for the gross saving, then subtract what the assistant costs.
The rate is the number to be honest about. An assistant that only answers when your docs clearly cover a question is safe, but it can only take the questions your docs answer. Run the AI support test to measure that share on your own site instead of guessing.
The hours freed are often worth more than the money: they go to the hard conversations that keep customers.
Questions
What share of support can AI answer?
It depends on how much of what customers ask is written down. Questions about how the product works are often well covered; questions about a customer's own account, orders or bugs need a person.
Will an AI assistant give wrong answers?
It can if it is allowed to guess. A support assistant should answer only from your documentation and hand the conversation to a person when the docs do not clearly cover it.
What should I compare the AI cost with?
With your cost per ticket. If the assistant costs less per answered conversation than a person does, every correct answer saves money.
More free tools for support teams
- AI support testFind out how many customer questions an AI assistant could answer from your docs.
- Support staffing calculatorHow many agents you need for live chat (Erlang C) or an email queue.
- Cost per ticket calculatorWhat every support conversation costs you, with the breakdown.
- CSAT and NPS calculatorCustomer satisfaction and Net Promoter Score, with the margin of error.
- SLA and business hours calculatorWhen a response is due, counting only business hours and days.
- Support reply templatesReady-to-send replies for refunds, outages, app reviews and more.
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