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Helpwing

Crisp alternative

Looking for a simpler Crisp alternative?

Crisp is a good product, especially if you want a broad customer communication platform. But maybe that is not what you are looking for. If your SaaS mostly needs to receive support questions through email and website chat, keep them organized as tickets, and let your team reply, Helpwing is built around exactly that — no large customer-engagement suite required.

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One workflow

Helpwing keeps the support stack small

Every incoming email and website chat becomes a ticket. From the same inbox your team can:

  • Reply to customers
  • Assign tickets
  • Change ticket status and priority
  • Leave internal notes
  • Add tags
  • See customer history
  • Search previous conversations

Free plans

What about the free plan?

Both Crisp and Helpwing have free plans, but they are designed differently. Crisp’s current free plan is particularly strong for website chat: it includes two seats and unlimited conversations. Helpwing Free includes one agent and up to 100 tickets per month, but includes both email and website chat, plus API access.

So if all you want is unlimited free live chat, Crisp may actually be the better choice. If you are building a SaaS and want email, chat, tickets and developer access in one small product, that is where Helpwing starts to make sense.

  • 1 agent
  • 1 project
  • 100 tickets/month
  • Email and chat
  • API access

For developers

Developer-friendly from the beginning

Helpwing is designed to become part of your application rather than another isolated dashboard. Install the website widget with a script tag:

html
<script
  async
  src="https://api.helpwing.app/widget.js"
  data-project="pk_your_project_key">
</script>

Paste it before the closing body tag. The key comes from your own project.

  • Identify logged-in users

    Identify users from your application and attach metadata such as their plan or account ID.

  • Go further when you need to

    When you need more control, use the REST API and webhooks rather than working around the dashboard.

  • No wall at the end

    Easy setup should stay easy, but developers should not hit a wall when they want to build something custom.

Email setup

Email without the usual setup headache

All three approaches end up in the same ticket inbox.

  • Start instantly

    Begin with an instant Helpwing email address and receive your first ticket the same day.

  • Forward what you have

    Already have support@company.com? Forward it to Helpwing and change nothing else.

  • Deliver directly later

    Need direct mail delivery? Connect a dedicated support subdomain using MX and TXT verification.

Honestly

Which one should you choose?

Choose Crisp if you want its wider customer communication ecosystem, additional automation and AI functionality. Choose Helpwing if you want something deliberately narrower: email, chat, tickets, API — that is the product.

For accuracy: Crisp currently offers two seats and unlimited conversations on its Free plan, with shared-inbox email starting on its paid Mini plan at around $45 per month.

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