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Helpwing

Intercom alternative

A simpler, free Intercom alternative for SaaS teams

Intercom is a powerful customer service platform. But if you are building a small SaaS, you may not need an AI customer service suite just to talk to your users. Helpwing takes a smaller approach: website chat, email support and tickets in one inbox, with an API when you need to connect support to your product. And you can start for free.

Start building for free View docs

Free plan

What you get with Helpwing Free

No card required to start. Install the chat widget with one script, or use a Helpwing support address and receive your first email ticket straight away.

  • 1 agent
  • 1 project
  • 100 tickets/month
  • Email and chat
  • API access

Scope

Helpwing vs Intercom

Intercom is built for teams that want a much broader customer service platform — Fin AI Agent, advanced automation, multiple communication channels, tooling for larger support organizations.

Helpwing is intentionally more focused. If the workflow you need is "customer sends email or chat, your team gets a ticket, someone replies", you should not have to configure an entire customer-service stack first. Helpwing is designed around that workflow.

For developers

Built for SaaS developers

Adding chat starts with a script tag.

html
<script
  async
  src="https://api.helpwing.app/widget.js"
  data-project="pk_your_project_key">
</script>

Paste it before the closing body tag. The key comes from your own project.

  • Identify your users

    Identify signed-in users and attach your own metadata, so an agent sees who is asking before they reply.

  • History that follows them

    Previous conversations are on the customer record, whether they arrived over chat or email.

  • A real API

    A REST API, scoped API keys and webhooks, so support does not have to live in an isolated system.

Honestly

When should you choose Intercom instead?

Intercom may be the better choice if you need sophisticated AI automation, a large support operation, or the wider set of customer-service features it provides. Helpwing is not trying to reproduce all of that — it is for smaller SaaS and product teams that want a clean support inbox without adopting a large support suite.

For accuracy rather than to call Intercom expensive: Intercom currently lists Essential at $29 per seat per month and Fin from $0.99 per resolution, and separately offers a discounted program for qualifying early-stage startups.

Getting started

Start with one customer conversation

Create a project, connect email or paste the chat script into your application. Use Helpwing for free for your first 100 tickets each month, and upgrade if support volume grows.

Примите первый тикет уже сегодня.

Подключите почту или установите виджет, пригласите команду и отвечайте из одного инбокса.

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  • Бесплатный тариф для старта
  • Установка, понятная разработчику
  • Выгрузка данных в любой момент