Feature request reply templates

Hi [Customer name],

Thanks for taking the time to write this up. Being able to [feature, in their words] would clearly save you [the benefit they described].

I've added your request to our product board along with your use case. We look at these when planning, and the number of customers asking for something does move it up the list.

I can't give you a date, but I've linked your account to the request, so you'll hear from me directly if we build it.

[Agent name]

Hi [Customer name],

Thanks for the suggestion. I talked it over with our product team, and I'd rather give you a clear answer than a vague "maybe": we're not planning to build [feature].

The short reason is [honest reason: it conflicts with how X works, it serves a small group of users, we're focusing on Y this year].

If what you're really after is [underlying goal], here's how other customers handle it today: [workaround, integration or API].

I know that's not the answer you hoped for. If your needs change or you have a different angle on this, I'm always happy to hear it.

[Agent name]

Hi [Customer name],

Back in [month], you asked us for [feature]. It's live in [Product] as of today.

Here's how to try it: [one or two lines, or a link to the docs].

Your request was one of the ones that made the case for building it, so thank you. If it doesn't quite fit how you'd use it, I'd love to hear why.

[Agent name]