Account deletion request reply templates

Hi [Customer name],

We've received a request to delete the [Product] account linked to [email address] and the data associated with it.

Because deletion can't be undone, we need to confirm the request comes from you. Please [verification step: click the confirmation link below while signed in / reply from the email address on the account / confirm the last four digits of the card on file].

[confirmation link]

If you didn't ask for this, you can ignore this email and nothing will change. You might also want to change your password, in case someone else has access to your inbox.

[Agent name]

Hi [Customer name],

As you requested on [date], we've deleted your [Product] account and the personal data connected to it, including [what was deleted: profile, files, messages, usage history].

A few things we're required to keep: [what is retained, e.g. invoices for tax purposes], for [retention period stated in your policy]. This isn't used for anything else. Backups containing your data are overwritten within [backup retention period].

This is the last email you'll get from us about this account. If you ever come back, you'd start with a new, empty account.

[Agent name]

I can help with that. To protect your account, we confirm deletion requests by email. I've just sent a confirmation link to the address on your account. Once you click it, we'll delete the account and send you a written confirmation.