Auto-reply templates for support emails

Hi [Customer name],

Thanks for writing in. Your message has reached our support team, and a person (not a bot) will reply, usually within [typical response time].

If you think of anything to add, such as screenshots, account email or order ID, just reply to this email and it will be attached to the same conversation.

In the meantime, our help center covers the most common questions: [help center link]

[Team or company name] support

Hi [Customer name],

Thanks for your message. Our support team is offline right now; we're available [support hours with timezone].

Your message is in the queue, and we'll answer it first thing when we're back, on [day and time].

If [Product] is completely down for you, you can check [status page link] for live updates at any hour.

[Team or company name] support

Thanks for your message! Our team is offline right now and back at [time and timezone]. Leave your email here and we'll reply there, so you don't need to keep this page open.