Thanking for a specific detail
Review replyThis made our day, thank you! We spent a lot of time on [the thing they mentioned], so it's great to hear it makes a difference for you. [Agent name] from the [App] team
For app and game developers
How to reply to a positive app review
Most developers skip positive reviews, so a short, specific thank-you stands out. Mention what the reviewer actually liked and keep it to a sentence or two.
Replace the text in [brackets] before sending.
Templates
Review with a small suggestion
Review replyThank you for the kind words and for the idea about [suggestion]. That's a good one, and we've passed it to the team. If you ever have more ideas, you can send them through [in-app feedback / settings]. [Agent name]
Long-time user
Review reply[Number of years] with [App], wow. Thank you for sticking with us through all the updates. Reviews like yours are honestly what keeps a small team going. [Agent name]
Tips
- Pick one detail from the review and respond to it; that is the difference between personal and canned.
- Keep it shorter than the review itself.
- Sign with a first name; it reminds readers there are people behind the app.
- If the review mentions an idea, say what you did with it.
Avoid
- Copy-pasting "Thanks for your feedback!" under every 5 star review.
- Using the reply to advertise other apps or in-app purchases.
- Asking a happy reviewer to also rate, share or subscribe.
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