How to tell users to cancel a subscription on iPhone and Android

Hi [Customer name],

Since you subscribed through the App Store, the subscription is managed by Apple, not inside [App]. Here's how to cancel it:

1. Open Settings on your iPhone or iPad. 2. Tap your name at the top, then Subscriptions. 3. Choose [App] and tap Cancel Subscription.

You'll keep access until the end of the period you've already paid for, and you won't be charged again after that. Deleting the app on its own doesn't cancel the subscription.

If you're cancelling because something isn't working, I'd really like to hear about it.

[Agent name]

Hi [Customer name],

Subscriptions bought through Google Play are managed in your Google account. To cancel:

1. Open the Play Store app. 2. Tap your profile picture, then Payments & subscriptions, then Subscriptions. 3. Choose [App] and tap Cancel subscription.

Make sure you're signed in to the same Google account you used to subscribe. Your access continues until the end of the current billing period. Uninstalling the app doesn't stop the subscription.

If there's something we could have done better, just reply and let me know.

[Agent name]

Happy to help. Subscriptions are managed in your store account rather than in the app. iPhone: Settings → [your name] → Subscriptions → [App] → Cancel. Android: Play Store → profile picture → Payments & subscriptions → Subscriptions → [App] → Cancel.