How to reply to feature requests from players

Hi [Player name],

Thanks for the suggestion! [Idea in their words] would add [the benefit they mentioned or one you can see], and I can tell you've put real hours into the game.

I've added it to the list our designers go through when planning updates, along with your description. I can't promise if or when it will appear, since every idea competes with a lot of others, but it will be read.

Keep an eye on [patch notes / Discord / news channel]; that's where we announce what's coming.

[Agent name]

Hi [Player name],

Thanks for sending this. I shared it with the team, and I want to be honest rather than leave you waiting: we're not planning to add [idea].

The main reason is [honest reason: it would change the balance of (mode), it doesn't fit the direction of the game, it's not possible on all platforms].

I know that's a letdown. If there's a related problem you're trying to solve, such as [underlying need], tell me more about it; that kind of feedback does shape what we build.

[Agent name]

That's a fun idea, thanks for sharing! I've passed it to our design team with your description. We announce upcoming changes in [patch notes / Discord], so keep an eye there.